EXCHANGE / RETURN GUIDE

• We ship worldwide with EMS and all shipping fee will be calculated based on the rate when shipped.
• Please note that we do not ship to Japan and South Korea for orders made on our English website.
• Shipping fee will vary for all other countries depending on package weight and destination.
• Products will be shipped after payment has been made and it will take 10-14 business days (for in-stock items) for delivery. Please understand that shipping may take longer for certain items.
• EMS tracking information may take 2-3 days to be available.
• International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.
• If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again. All related costs (return shipping, etc.) will be deducted from the refund.

EXCHANGE / RETURN ADDRESS

• CJ LOGISTICS, Seongsu-1ga, Seongsu-dong ,Seoul
• Return Address: B208, 99, Seongsuil-ro, Seongdong-gu, Seoul, Republic of Korea (Postal Code: 04790)
• A/S via www.osoi.co.kr | CS : Please contact +82(0)2-6211-9481 or osoi_cs@portdsgn.com

All products are registered with design and trademark rights, sub-materials such as frames and hinges are patent-pending.
There will be strong legal action if you reproduce images without permission and steal or infringe designs and patents.